Customer Service Concierge

Northridge, CA
Full Time
1630
Mid Level
Ganahl Lumber Company is the oldest lumber yard and hardware supply store in the State of California. Since 1884, we have been a family and employee-owned business selling lumber, building supplies, and hardware for pro contractors and DIY enthusiasts alike. Our product line includes tools, paint, building materials, millwork, doors and windows. Ganahl Lumber is an equal opportunity employer providing a comprehensive benefits package and competitive salaries.

Customers having a wonderful experience shopping our locations is extremely important to us. We are seeking a friendly and competent customer service concierge. Hospitality is the key ingredient! You will be responsible for greeting the customer, answering questions & directing the flow of customers while also completing day to day tasks.

The ideal candidate will enjoy interacting with people with the expectation of going above and beyond for the customer. They will have strong organization, time management skills, and possess a desire to grow their career with Ganahl Lumber. 
Concierge Duties & Responsibilities:
  • Greet our customers with great hospitality!
  • Act as a liaison between the sales team, order pullers, and the customer.
  • Coordinate the pulling/fulfillment of customers’ orders from the sales counter to the order pullers.
  • Merchandise Return Memos (MRM) – You will be and MRM champion responsible for over-seeing all returns that come through the store. 
  • Entering lumber tallies in computer.
  • Ordering material.
  • Help coordinate lunches & breaks for order pulling department.
  • Looking up stock in other yards for availability & pricing.
  • Work with Customer Service Supervisor to coordinate training schedule for new employees.
  • Answering phone calls that come through the customer service desk.
  • Maintaining an organized and clean workspace and surrounding area.
Concierge Skills & Competencies:
  • Hospitality/Service industry experience desired.
  • Displays confidence.
  • A good smile.
  • Bilingual preferred.
  • Multi-tasker that can juggle multiple high priority tasks/projects.
  • Strong computer skills and working knowledge of Ganahl’s system & Microsoft office.
  • Time management and organizational skills.
  • Strong communication skills & radio lingo.
  • Good with learning names & remembering customers.
  • Extensive product knowledge including hardware & lumber.
  • Familiar with lumber yard layout, and product location.
  • This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.

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